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Warranty & Support

Warranty and Exchange Policy in Africa 

J3 Thermal is the Master Distributor for Seek Thermal in Africa,  

and are covered by Seek Thermal inc. under Limited Warranty only. 

This means that all products in Africa is warranted for one year from the Purchase Date against defects in materials and workmanship. 


All Seek Thermal Cameras in Africa is covered for the following: 

  1. Factory Defects 

  2. 1 Year Warranty from date of Purchase 

  3. The faulty unit should be returned to the seller: i.e. Shop or retailer.  ( Where the unit has been purchased ) 

  4. The Unit must be returned in Original Packaging 

  5. Original Proof of Purchase with fault description  must be handed in with the unit.

  6. Defects include : Factory defects only. 


The Unit will be tested.


Should it be found that the defects was caused due to customer neglect the unit will not be replaced.


The limited warranties described here do not apply for Covered Products that:

Contain missing or altered serial numbers; have missing housings or

tampered packaging or casing;

or has defects or performance problems caused by third party accessories, parts or components. 

J3 Thermal Terms and Conditions apply .

All rights reserved. 


J3 Thermal specialize in equipping wholesalers, retailers as well as customers with necessary Product information and needed product training. 

Online training an introduction and application videos, /whitepapers and information brochures  is made available by Seek Thermal and J3 Thermal on Social Media Platforms. 


We encourage customers to communicate with the sales teams & representatives to confirm whether the Seek Thermal Camera or  model in question is correct for your application. 


J3 Thermal offer aftersales support through group workshops and training as well as  group demonstrations.